Dear Ms. Pittroff:

We are writing this letter on behalf of Sherry Rich, who gave us truly exceptional service as our Realtor. Sherry worked extremely hard on our behalf; we felt like we had a true advocate. Sherry is warm and personable, and a good communicator. We felt like she explained everything clearly throughout the entire process of finding and buying our home. She put in late hours and long house-hunting days, and made every accommodation to fit our demanding work schedules (even meeting us late at night sometimes). She never complained--she simply delivered exceptional service. Below are some of our observations on the great experience we had working with Sherry Rich.

We were living in Baltimore and planning to move to Columbia or a nearby city. As first time home buyers, we had a lot to learn. We didn't know exactly what we wanted, but we were very excited to explore many possibilities for our ideal home, and we wanted a Realtor whose enthusiasm and experience could help us throughout this process. We were willing to spend as much time and energy as necessary to find a great home, but we needed a Realtor who would match our efforts, one who would advocate for us and who had our best interests as a top priority.

After working for several months with an inexperienced and disorganized Realtor from a different agency, we were very discouraged at our lack of progress. We were about to put our home search on hold indefinitely, when, on a strong recommendation from a coworker, we decided to give Sherry Rich a call. During the course of a brief phone interview, Sherry made it clear that she was the one for us! She was easy to talk to, exuded confident energy, and was enthusiastic. She made us feel like we would succeed. She seemed very professional but also casual and nice, which is just what we were looking for. Our spirits changed immediately, and we were ready to start anew!

Sherry's process is very intelligent and organic from the beginning. She sent us many listings, and she welcomed us to send her any listings that we found independently. She showed us homes that we selected, but also took us to places that she thought we might be interested in that we hadn't considered. She was never afraid to offer helpful insights about a given home, but at the same time she was never pushy. She asked us each to numerically rate every home we saw, and she took notes on specific things that we liked and disliked about each home. As we explored and learned better what we wanted, Sherry listened to our comments and preferences. She adapted the showings and listings as her knowledge of our preferences grew, including some very specific preferences for lighting, kitchen size, a particular foyer, proximity to trees, ambient noise and so forth.

We found our house hunting days with Sherry to be fun, satisfying, and productive. Sherry promptly scheduled or canceled showings, and we never had to wait around. She drove us around so we could focus on our observations of the area. This was extremely helpful to us! Her car was very comfortable and clean, and she went to great lengths to make sure we were comfortable; she offered us beverages to enjoy during our outings, and she even bought us lunch! [You might want to omit this fact in the testimonial, unless she's prepared to offer all of her clients this level of generosity! :-)] She was a good conversationalist as she drove us around, offering insights from her exceptional knowledgeable of Columbia and the surrounding area. She welcomed all questions and was very knowledgeable about home buying in general.

When we found a home that we wanted to put an offer on, the process was highly efficient. Sherry was well-prepared and paperwork was well-organized. She used her special technique to prepare comparables, which helped us prepare our best possible offer. She made many calls behind the scenes and took care of many details so that we wouldn't have to. This is exactly why we hired a Realtor in the first place and Sherry really delivered. We liked that she even took care of small details like adding an "x" next to every place on a contract where we needed to sign and explained even technical points very clearly. When modifications or corrections had to be made (such as when the seller's agent overlooked a signature), they were typically completed within only a few hours (signed and returned from the sellers). This is because Sherry worked with other agents very quickly and efficiently. It is also because Sherry's response time, whether faxing, emailing, texting, or phoning, is absolutely outstanding. (Indeed, her communication with us through email, our preferred method, was so frequent and clear that we never wondered what our Realtor was up to--she was accessible all of the time!)

The first two offers we made fell through. Yet, we knew it was because of factors outside of our control (we were outbid in one case, and the sellers wouldn't budge on price in another). However, we were not discouraged at all because we knew Sherry Rich would keep at it until we found a great home. She was very encouraging and comforting when the offers fell through. She also reassured us that she and our loan officer would do everything in their power to to help us meet our timeline (to get the first-time home buyer's tax credit). Ultimately, she was right--we achieved our goal, largely due to her efforts and the efforts of her team. On that note, everyone Sherry referred us to, including the home inspector, the loan officer, and the title company agent, was truly outstanding in their own right. They all did fantastic work, were friendly and knowledgeable, and accommodated our busy schedules (even coordinating to move the settlement date sooner).

It is very clear that Sherry truly cares about her clients. Late one evening when we were unable to go looking with her, she did some independent investigating for us; she visited a home near the one we ultimately purchased, simply because its list price was significantly lower and it was a similar style. She wanted to see the home in order to explain the discrepancy and make sure our offer was not too high. Perhaps most telling of Sherry's integrity and concern for her clients can be found in this amazing example: after our offer had been accepted on the home that we ultimately bought (but while we could still back out due to inspection contingency), Sherry went out one night to listen to airplane traffic. She emailed and expressed her concern that we visit the home at night, because she remembered that one of us is particularly sensitive to noise and she didn't want us to have any regrets. Wow! (We did visit at night, and now, a month after moving in, we are still very happy there.) Finally, after closing, Sherry had left us a nice note and a spider plant as a housewarming gift. She considered our satisfaction from start to finish.

In closing, what had started out as a stressful endeavor riddled with failure turned completely around into a successful and fun process once Sherry Rich entered the picture. She is the best at what she does, and a wonderful person, too! Now that we have this terrific home, we will miss house hunting with Sherry--but we will definitely call her when we decide to move again (and of course would highly recommend her to any family, friends, or coworkers looking for a Realtor).

Sincerely,
Marcus & Kandi

E-mail: sherryrich@wesellmore.com     Direct: (443) 535-0996   Cell: (410) 978-9532
Office: (410) 730-6100 or (800) 899-7629   Fax (443) 535-8365

RE/Max 100 | 11000 Broken Land Parkway | 70 Corporate Center, Suite 200 | Columbia, MD 21044